Powerful Features for Modern Businesses

Everything you need to collect, manage, and act on customer feedback

📧 Email & SMS Automation

Reach customers with intelligent, automated feedback requests via email and SMS. Choose the channel that works best for each customer.

  • Automated email and SMS campaigns
  • Personalized message templates
  • Smart timing and scheduling
  • Multi-step sequences
  • A/B testing capabilities
  • CAN-SPAM and TCPA compliant
  • Automatic opt-out handling
  • Channel preference management
  • SMS delivery tracking
📧📱

⭐ Smart Rating Gate

Intelligently route customers based on their satisfaction level.

  • Customizable rating thresholds
  • Direct happy customers to Google, Yelp, Facebook
  • Capture private feedback from unhappy customers
  • Prevent negative public reviews
  • Automated review generation
  • Multi-platform support
⭐

📊 Advanced Analytics

Turn feedback data into actionable business intelligence.

  • Real-time dashboards
  • Sentiment analysis
  • Response rate tracking
  • NPS scoring
  • Trend identification
  • Custom reporting
  • Data export (CSV, Excel)
  • API access for custom integrations
📈

🔔 Instant Alerts & Notifications

Never miss critical feedback that needs immediate attention.

  • Real-time email alerts
  • Slack integration
  • Custom notification rules
  • Escalation workflows
  • Team member assignment
  • SLA tracking
🔔

🎨 White-Label Customization

Make every interaction an extension of your brand.

  • Custom domain support
  • Logo and color customization
  • Branded email templates
  • Custom feedback pages
  • Remove FeedbackGate branding
🎨

🔗 Powerful Integrations

Connect FeedbackGate with your existing tools and workflows.

  • Zapier integration (1000+ apps)
  • REST API access
  • Webhook support
  • CRM integrations
  • Calendar syncing
  • CSV import/export
🔗

👥 Team Collaboration

Work together to provide exceptional customer experiences.

  • Multi-user accounts
  • Role-based permissions
  • Team member invitations
  • Activity logs
  • Internal notes
  • Shared inbox
👥

🔒 Enterprise Security

Your data is protected with enterprise-grade security.

  • 256-bit SSL encryption
  • SOC 2 compliant infrastructure
  • GDPR and CCPA ready
  • Data residency options
  • Regular security audits
  • 99.9% uptime SLA
  • Automatic backups
🔒

See These Features in Action

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