Customer Success Stories

See how businesses are transforming their reputation with FeedbackGate

Automotive

Johnson's Auto Repair

How a local auto shop increased reviews by 340% in 90 days

📋 The Challenge

Johnson's Auto Repair had been serving their community for 15 years, but their online presence didn't reflect their excellent service. With only 12 Google reviews and a 4.2-star average, they were losing potential customers to competitors with stronger online reputations.

  • Limited online reviews despite thousands of satisfied customers
  • No systematic way to collect feedback
  • Negative reviews going unaddressed
  • Missing opportunities to showcase happy customers

💡 The Solution

Johnson's implemented FeedbackGate's automated SMS feedback system, sending requests within 2 hours of service completion. They configured the rating gate to direct 5-star experiences to Google while capturing lower ratings for private resolution.

📊 The Results

340%
Increase in Reviews
4.9★
New Star Rating
68%
Response Rate
25%
Revenue Growth
"FeedbackGate completely transformed our online presence. We went from being invisible to having one of the best-rated auto shops in our area. The automated system is so easy – it just works in the background while we focus on serving our customers."
— Sarah Johnson, Owner
Healthcare

Bright Smile Dental

Improving patient satisfaction and preventing negative reviews

📋 The Challenge

As a growing dental practice with three locations, Bright Smile Dental struggled to maintain consistent feedback collection across all offices. They wanted to identify service issues before they impacted their reputation and improve their Google presence to attract new patients.

  • Inconsistent feedback collection across locations
  • Low patient response rate (12%)
  • Service issues discovered too late
  • Difficulty showcasing patient satisfaction

💡 The Solution

Bright Smile implemented automated SMS campaigns sent 24 hours after appointments. The rating gate directed satisfied patients to Google and Healthgrades while routing concerns to the practice manager for immediate follow-up. Real-time alerts ensured no patient concern went unaddressed.

📊 The Results

65%
Response Rate
280+
New Reviews
92%
Issues Resolved
40%
More New Patients
"The rating gate is brilliant. We now catch any concerns before they become negative online reviews. Our patient satisfaction scores have never been higher, and we're attracting significantly more new patients through our improved online reputation."
— Dr. Michael Chen, Practice Manager
Home Services

Elite Home Services

Using analytics to identify trends and improve service quality

📋 The Challenge

Elite Home Services operates in HVAC, plumbing, and electrical services with 45 technicians. They needed better visibility into customer satisfaction across different service types and technicians, plus a way to systematically improve their online reputation to compete with larger franchises.

  • No visibility into technician performance
  • Couldn't identify service quality trends
  • Competing against franchises with better reviews
  • Manual feedback process was inconsistent

💡 The Solution

Elite implemented FeedbackGate's complete platform including SMS automation, analytics dashboards, and API integration with their CRM. They configured custom feedback requests for each service type and set up real-time alerts for their operations team to track sentiment trends by technician and service category.

📊 The Results

450+
New Reviews
4.8★
Average Rating
100%
Technician Coverage
35%
Lead Increase
"The analytics dashboard is a game-changer. We can see in real-time which technicians are excelling and which need additional training. We've used the data to improve our service quality across the board, and it shows in our reviews and bottom line."
— Rachel Patel, Operations Director

Ready to Write Your Success Story?

Join hundreds of businesses transforming their customer feedback process

Start Free Trial